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Evaluation of factors influencing patient satisfaction in social security hospitals in Mazandaran province, North of Iran
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Seyed Ebrahim Jafari Kelarijani   , Reza Jamshidi , Ali Reza Heidarian , Mohamad Khorshidi |
| , rjamshidy@gmail.com |
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Abstract: (7692 Views) |
| Abstract Background: Patient satisfaction is affected by hospital services
and may have an effect on the cultural, social and personal conditions of the
people living in the region. This research aimed to evaluate the patient
satisfaction in social security hospitals in Mazandaran province. Methods: From Spring 2012 to Summer 2013, all patients
admitted to social security hospitals in Mazandaran province were entered in
the study. Data regarding to inhabitation, sex, income and patients’ educational
level and satisfaction with the hospital services were collected. Results: Seven hundred seventy-six patients with mean age of 47.35±7.41
years were analyzed. Patient's inhabitant, educational attainment and
income level had a significant relationship with patient satisfaction level (p<0.05).
There was no significant difference regarding patients’ gender. Conclusion: The results show that the patient's inhabitant,
educational and income level are related to attain patients’ satisfaction. |
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| Keywords: Patient satisfaction, Social Security Organization, Individual characteristics |
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Full-Text [PDF 111 kb]
(2149 Downloads)
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Type of Study: Short Communication |
Subject:
Internal
Received: 2014/09/20 | Accepted: 2014/09/20 | Published: 2014/09/20
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